Plushuffle Support

Open Plushuffle and choose Continue Game from the main menu when an unfinished pile is available. The game keeps local solo progress on that device. You do not need Game Center to play or continue locally.

A personal best is a score record, not a saved pile. Continuing a pile resumes that pile's own score; it does not start at your highest-ever score.

Optional iCloud saves require a supported build, internet access, iCloud Drive, and the same iCloud and Game Center accounts on both devices. They are available to eligible players who choose to connect.

1. On the device with the pile, open Menu > Cloud Saves. Complete the age choice and choose Connect to Game Center if needed.
2. Choose Enable iCloud Saves, then Save This Pile. Let the operation finish and check the on-screen status.
3. On the other device, connect and enable the same feature. Choose Refresh Cloud Saves.
4. Select the saved pile by its device, score and time. Check the confirmation, then choose Continue.

Each device has its own saved pile. Merely opening the list does not replace your game. Loading another pile keeps a local recovery copy of the pile being replaced.

Cloud saving is an optional, per-session feature. Reconnect and enable it again after reopening the app. Age and language choices stay on each device.

Keep the app installed on both devices. Do not replace the pile you want to keep with a new run while investigating.

If you previously used iCloud saves, open Cloud Saves, connect to the same accounts, enable syncing and check Saved piles and Recovery copies. Compare the score, device and timestamp before continuing a copy. Recovery copies are local to the device where they were created.

Not every missing pile has a recoverable copy. We do not have access to your private iCloud saves and cannot guarantee restoration. Contact support before deleting anything.

Check your internet connection, iCloud Drive availability and that both devices use the same iCloud and Game Center accounts. Connect to Game Center in Plushuffle, enable iCloud saves and use Refresh Cloud Saves. A new or completed run may not have a resumable pile, so Save This Pile can be unavailable.

Players under 16, those who prefer not to answer and accounts restricted by Game Center remain local-only. A missing Cloud Saves menu may reflect that choice or an older build. Record any error shown and send it to support.

No. Stop Syncing stops new cloud work for the session. A request already sent to Apple may finish. Stopping syncing, resetting the age choice or closing the app does not erase previous cloud saves, local recovery copies or Game Center scores.

For removal options, read our privacy choices and deletion information or contact support.

Choose Menu > Scoreboard. Read the explanation and select Connect to Game Center. After an eligible age choice, select Connect again to opt in. Apple handles sign-in; Plushuffle does not ask for your Apple Account password.

Choose Global or Friends in the rankings screen. You need internet access and an eligible Game Center account. Online rankings are optional, and Apple, Google Play and Steam rankings are separate.

Your current score belongs to the pile you are playing. Personal Best is your highest known score. After you explicitly connect, the device's saved best, including offline scores, can be shared with the connected Game Center account.

Account and device bests use the higher score; they are not added together. People sharing an installation also share its local best. Connecting to Game Center alone does not enable iCloud pile transfers.

Yes. The full solo game, local saves and local personal best remain available without online rankings. Under 16 and Prefer Not to Say keep online features off. No date of birth is requested.

To correct a mistaken age choice, use Settings > Reset Age Choice, then return to Scoreboard. This does not delete your saved pile or local best. Online eligibility is separate from the store's game age rating; answer the question accurately.

Open Settings > Language. Choose English, Spanish, Japanese, German, French, Brazilian Portuguese or Russian.

Automatic follows the device language and uses English when that language is unsupported. Changing the language does not reset your current pile. This preference stays on the device. The logo, some decorative artwork and original license text stay in their original language.

Open Settings for sound and display preferences. If the game is silent, check the in-game sound settings, device volume, connected headphones and the device's silent settings.

When reporting a sound problem, tell us whether it affects music, effects, character sounds or all audio, and whether headphones are connected.

Aim and drop matching heads together to merge them into the next character. Open Merge Guide to check the sequence. Keep making room before the jar overflows.

Bombs clear nearby heads and darts clear a downward path. They appear occasionally during normal play, so you may not see one every round. They are not paid extras. Plushuffle has no ads or in-app purchases.

Update the existing app through the store, or through TestFlight if you are a tester. Keep the app installed to protect its local files. Reopen the game and check whether Continue Game is available.

If the issue returns, send your device model, system version, game version and the steps that trigger it. A cropped screenshot or short recording can help. Do not include passwords, verification codes, payment details or other people's private information.

Purchases and billing are handled by the store where you obtained the game. Contact that store for purchase, payment or refund requests; we cannot promise a refund on its behalf.

For Android, Steam or TestFlight gameplay questions, use the support email below and tell us which edition and version you are using. Features and menus can differ across editions.